[url=]Canadian Journal of Information and Library Science (CJILS)[/url]

Call For papers

Special Issue on: “Management Control Systems and Service Innovation Design”

Guest Editors: Dr. Yaakov Weber, Université du Québec, Canada

The special issue addresses the complex issues of management control systems in service operations. Service innovation is not an option for today’s industry. For the past decade, globalization and transformation of the industrial economy has produced vast new challenges for industry. Despite growing dominance of service sectors in most economies, there has been limited research to systematically examine the design and use of management control systems in service organizations.

The introduction of digitization has created new information services such as web-based banking and postal services. For many service industries, digitization as part of technological offerings and processes underpin the extent of value creation and basis of exchange. Management accounting information can be useful in reporting and monitoring value creation and to align changes in the types of cost incurred with revenues generated in the new digital environment. This special issue will address topics across new form of services that are being created in the new business environment in areas such as how strategy implementation, organizational designs, management systems, management and employee behavior influence corporate and managerial performance. In addition, research can explore how selected performance measurement systems and management control system in service operations are more or less effective in today’s dynamic business environment.

The aim of the special issue is to capture the current state of management control system in different service operations around the globe, applying different perspectives and analyses. Qualitative and quantitative approaches are encouraged.

Subject Coverage

Potential topics include, but are not limited to:

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Contemporary management control practices in service industries
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Issues, gaps, and unmet needs in product and service innovation
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Service business trends and transformation
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Innovative business models for product-service system design
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Quality control in service industries
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Strategic human resources management and service operations
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Strategies and tools for product to service transformation
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Qualitative and quantitative design tools for product and service innovation
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Design of future smart service systems and business
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E-service trends, mechanisms, tools, and case studies
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E- Technologies for service business design
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Strategic priorities and management control in service operations
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Organizational design in service industries
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Closed-loop life cycle designs for product and service systems

Notes for Prospective Authors

Submitted papers should not have been previously published nor be currently under consideration for publication elsewhere. (N.B. Conference papers may only be submitted if the paper was not originally copyrighted and if it has been completely re-written).
All papers are refereed through a peer review process. A guide for authors, sample copies and other relevant information for submitting papers are available on the Sample Article page.

http://www.utpjournals.com/cjils/CJILSfeaturearticle.pdf

Important Dates

Submission deadline: March 15, 2010

Editors and Notes

You should send one copy in the form of a Word file attached to an e-mail (details in Author Guidelines) to the following email addresses:

cjils@utpublishing.org